FAQ
If you don't see your question answered here, feel free to contact us directly.
About Our Bling & Treats
Our Dazzling Treats
* Q: What kind of treats do you specialize in?
* A: We specialize in unique, exhilarating treats that deliver a fantastic sensory experience! Our collection is known for its vibrant flavors, often featuring a delightful sweet-and-sometimes-spicy start, followed by an exhilarating "pucker" sensation. We craft treats that aren't just delicious, but truly make where bling & treats pop off!
* Q: What makes your treats different from others on the market?
* A: Our treats are crafted to be an experience! We focus on bold, dynamic flavor combinations and a signature "pucker" element that sets us apart. We also believe in making treats that are as visually appealing as they are tasty, ensuring every bite is a moment where bling & treats pop off!
* Q: What kind of flavor experiences can I expect from your collection?
* A: You can expect a range of exciting flavor profiles, from warm and comforting sweetness to thrilling spicy kicks, all often culminating in an invigorating sour finish. We love to play with contrasts that keep your taste buds guessing and coming back for more!
* Q: Are your treats suitable for all ages?
* A: Our treats offer bold and sometimes intense flavors, including spicy and strong sour notes. While delicious for many, parental discretion is advised for younger children due to the intensity of some flavors.
Ingredients & Freshness
* Q: What ingredients do you use in your treats?
* A: We are committed to using high-quality ingredients to create our unique flavors and vibrant designs. Our treats typically include premium sugars, natural and artificial flavors, food-grade coloring, and various acids for that signature pucker. * Q: Do your treats contain common allergens?
* A: While we take precautions, our treats are produced in home, common allergens if applicable: nuts, soy, dairy, gluten]. If you have severe allergies, please contact us for more detailed ingredient information.
* Q: How long do your treats stay fresh?
* A: For optimal freshness and flavor, we recommend consuming our treats within 14-30 days of purchase. Keep treats in a cool, dry place or refrigerate if necessary.
Packaging & Presentation
* Q: What kind of packaging do your treats come in?
* A: We believe packaging is part of the experience where bling & treats pop off! Our treats come in secure, individually wrapped holographic bags or reusable plastic jars. Attractive packaging designed to protect their quality and enhance their visual appeal. Expect vibrant designs that reflect the fun and excitement within! All labels are designed and produced by Pop N Balls.
* Q: How is my order packaged for shipping?
* A: We carefully pack all orders to ensure your treats arrive in perfect condition. We use sturdy boxes, protective cushioning] to prevent damage during transit, ensuring the bling is just as brilliant when it reaches your door.
Ordering & Shipping
* Q: How can I place an order?
* A: Simply browse our collection, select your favorite treats, add them to your cart, and follow our easy checkout process. It's quick, simple, and secure!
* Q: How will I know my order is confirmed?
* A: Once your order is successfully placed, you will receive an immediate order confirmation email at the address provided during checkout. This email will include your order number and details of your purchase. Please check your spam or junk folder if you don't see it within a few minutes.
* Q: What are your shipping options and delivery times?
* A: We offer various shipping options to get your treats to you as quickly as possible. Orders typically process within 1-2 business days. Shipping times vary based on your selected shipping method and location. Standard shipping usually takes 5-10 business days. Expedited options may also be available at checkout. For more details on tracking, please see the question below.
* Q: How can I track my order?
* A: Once your order has been processed and shipped (typically within 1-2 business days), you will receive a separate shipping confirmation email. This email will include your tracking number and a direct link to track your package's journey to your doorstep.
* Q: Do you ship internationally?
* A: No, currently, we only ship within US regions.
* Q: What should I do if my order arrives damaged or there's a problem?
* A: We strive for perfection, but if there's any issue with your order, please contact our customer service team immediately within 1-3 days after delivery. Provide your order number and photos of any damage, and we'll work quickly to resolve it for you.
Contact & Other
* Q: How can I contact your customer service team?
* A: We're here to help! You can reach us via email at www.popnballs@gmail.com during our business hours M-F 8am-5pm. We aim to respond to all inquiries within 24-48 hours.
* Q: Do you offer bulk discounts or wholesale options?
* A: No, not at the moment.
Catering & Party Planning
*Q: Do you offer your dazzling treats for catering or party planning?
* A: Absolutely! Our unique treats are perfect for adding a memorable "pop" of flavor and fun to any event. Whether it's a birthday, wedding, corporate gathering, or just a fabulous get-together, our treats are designed to make your celebration shine where bling & treats pop off!
* Q: What kind of events can your treats cater to?
* A: Our treats are versatile and suitable for a wide range of events including:
* Birthday Parties
* Weddings & Bridal Showers
* Baby Showers
* Corporate Events & Gifting
* Holiday Parties
* School Functions
* Any occasion where you want to add a unique, vibrant, and delicious touch!
* Q: Do you offer special pricing for bulk or event orders?
* A: Yes, we do! We're happy to discuss special pricing for larger quantities suitable for events. Please contact us with details about your event, the desired quantity, and your timeline, and we'll provide a custom quote.
* Q: How far in advance should I place a catering or large party order?
* A: We recommend placing catering or large party orders at least 2-4 weeks] in advance to ensure availability and ample time for preparation and delivery. For very large events or custom requests, more lead time may be required.
* Q: Can I customize a selection of treats for my event?
* A: We love helping you create the perfect mix for your guests! Depending on the order size and lead time, we can often work with you to customize a selection of our treats to fit your theme or preferences. Reach out to our team to discuss your vision!
* Q: How are large orders or catering packages delivered?
* A: For large or catering orders, we ensure secure and careful packaging to maintain freshness and presentation. Delivery options will be discussed and finalized during the order confirmation process to best suit your event needs.
